Winning Hearts and Minds
As he celebrates his latest venture in Macau, the boutique hotel Encore adjoining Wynn Macau, Steve Wynn says people and relationships are central to business.
Success comes in many forms, as traditional wisdom tells us, yet one needs not only luck to prosper in the gambling business but also some solid business strategies, confidence and relationships.
Steve Wynn, chairman and chief executive Wynn Resorts has a proven track of record in the casino business. He got started with The Gold Nugget in early 1970s, then opened The Mirage in 1989, Treasure Island in 1993, the Bellagio in 1998, Wynn Las Vegas in 2005 and Encore in 2008.
In 2009 Forbes listed Wynn the 468th richest man in the world with a net worth of US$1.5 billion (HK$11.6 billion).
Speaking of his success formula, Wynn, who has just recovered from back surgery, says: “In a service business, there’s an overriding truth that I am claiming to have sort out the things that have come my way, and that is, only people make people feel good. Only people make people stay at a hotel, eat at a restaurant, or place their bets in the casino … coming back again and again.”
|